Terms and conditions

1. Legal Status

1.1 License Number

Cherry's online operations are conducted under the licensing authority of the Malta Gaming Authority (MGA). Additionally, the UK-facing brand operates within a framework compliant with UK Gambling Commission standards regarding fairness, anti-money laundering (AML), and safer gambling measures.

1.2 Issuing Authority

For players located in the UK, Cherry Casino operates under the jurisdiction of both the Malta Gaming Authority and the UK Gambling Commission. This permits compliance with customer funds segregation regulations, technical standards, and marketing regulations stipulated by the UKGC.

1.3 Jurisdiction

Core operations are managed from Malta by PlayCherry Ltd. The services are extended into the UK market, following all necessary regulations for remote gambling.

1.4 Allowed to Operate in United Kingdom

Cherry Casino is authorized to accept players from Great Britain, contingent upon standard Know Your Customer (KYC) protocols, geo-location checks, and adherence to player protection requirements as mandated by the UK Gambling Commission.

2. Registration and Login Process

2.1 Step-by-Step Process

Users can register by:

1) Navigating to the UK-specific site and selecting “Join Now” or “Sign Up.”

2) Entering their email, creating a password, and confirming their mobile number.

3) Providing personal details, including full name, date of birth, UK address, and preferred currency.

4) Confirming that they are over the age of 18 and accepting the Terms and Conditions and Privacy Policy.

5) Optionally entering a promotional code during registration or first deposit.

6) Verifying their account through email and/or SMS.

7) Completing mandatory KYC by uploading identity and address documentation before the first withdrawal.

2.2 Is KYC/ID Verification Required

KYC verification is required for all UK players. Users must submit a government-issued ID and proof of address prior to making withdrawals. Verification may also be required before the first deposit if automated checks are unsuccessful.

2.3 Time to Activate Account

Basic account access is typically granted immediately following email or SMS confirmation. Full verification and withdrawal approval will usually take a few hours up to 24 hours, depending on the accuracy of the submitted KYC documents.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries)

Players must be at least 18 years old to register. Each individual is permitted to hold only one account. Users must reside in jurisdictions where online gambling is lawful. If confirmed in prohibited jurisdictions, accounts must be closed.

3. Games and Software Providers

3.1 Top Games

Examples of popular games available for UK players include Book of Dead, Starburst, Gonzo’s Quest Megaways, Lightning Roulette, and Big Bass Bonanza, among others.

3.2 Software Providers

The platform features a diverse portfolio from multiple providers including NetEnt, Play’n GO, Pragmatic Play, Evolution, and others.

3.3 Total Game Count

The total game portfolio typically consists of approximately 600–1,000 titles, encompassing various categories including video slots, jackpot games, RNG table games, and live dealer tables.

3.4 Game Categories

Main game categories include video slots, classic slots, jackpots, table games, and live casino options, with additional sections for new and popular titles.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

New players may receive a 100% match bonus up to £200 on their first deposit, in addition to 100 free spins on specified slots.

4.2 Welcome offers specific to United Kingdom

The welcome offer for UK players is localized to currency and messaging, maintaining the same structured bonus but expressed in GBP.

4.3 Process of activation for Welcome Bonus

To activate the welcome bonus, a new user must log in, navigate to the cashier, select GBP, enter any applicable bonus code, and complete a qualifying deposit. Bonus funds and spins will be credited automatically upon successful activation.

4.4 Wagering Requirements

Wagering requirements for welcome bonuses generally stand at 30x–35x the bonus amount, with free spin winnings subject to similar wagering stipulations.

4.5 Time Limits

The welcome bonus is typically valid for 14–30 days from activation, while free spins may expire within 24 hours.

4.6 Recurring Promotions

Ongoing promotions may include reload bonuses, seasonal offers, and loyalty-related free spins, subject to specific terms.

4.7 Cashback Offers

Eligible players may receive cashback on net losses, typically calculated on a weekly basis and credited subject to defined wagering terms.

4.8 Reload Bonuses (list any available)

Reload bonuses may offer various percentage matches on deposits, requiring user opt-in via the promotions section.

4.9 Free Spins Bonuses

Stand-alone free spins promotions may be available for users making qualifying deposits, usually with a fixed spin value.

4.10 General Bonus Terms and Conditions

Common conditions include restrictions on the use of active bonuses, applicability of wagering contributions from various games, and limitations on maximum bets while wagering is in progress.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The loyalty system typically features multiple tiers, where players can earn increasing rewards based on their activity level.

5.2 How to Qualify

Players accumulate loyalty points through wagering on real money games, with tier upgrades occurring automatically upon reaching certain thresholds.

5.3 Loyalty Program Description

The loyalty program may allow for the conversion of points into bonus credits or free spins at specified rates. Some campaigns may also offer periodic point bonuses.

5.4 Loyalty Program Rules

Unused loyalty points may expire after a period of inactivity, and abuse of the loyalty program may result in forfeiture of points and potential account closure.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

Deposit options include Visa, Mastercard, Skrill, Neteller, and others, typically requiring minimum deposits of £10–£20, with processing generally occurring instantly and without fees from Cherry.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

Withdrawals can be made through similar channels with minimum amounts ranging from £20–£50. Standard processing times vary by method, with no withdrawal fees applicable.

6.3 Additional Payment Details (Crypto & Geo-availability)

While traditional methods are emphasized, the availability of cryptocurrencies may vary depending on regulatory considerations.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

Terms specify required wagering on bonuses and maximum allowed bets during this period.

7.2 Deposit Limits

Players can set secure deposit limits via their account settings, with changes taking effect immediately or after a cooling-off period where applicable.

7.3 Withdrawal Limits

Withdrawal limits may apply per transaction or on a daily basis, subject to increased limits for VIP members.

7.4 Account Restrictions

Cherry reserves the right to suspend or close accounts under various conditions, including suspected fraud or violation of Terms and Conditions.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

A dedicated app is available for both iOS and Android users, providing access to full gaming features and registration via mobile devices.

8.2 Mobile Browser Optimization

The mobile site is designed for responsive access, allowing players to register, deposit, and play games seamlessly through a web browser.

8.3 User Experience and Speed on Mobile

The mobile platform is designed for efficiency, featuring streamlined navigation and quick loading times for games.

8.4 Process of registration on mobile

Mobile registration follows a comparable process to desktop registration, allowing users to upload necessary documentation directly through their devices.

8.5 Biometric Login & Ratings

The app supports biometric login features and is designed to offer a streamlined and high-quality user experience.

9. Security and Fair Play

9.1 SSL & Encryption Standards

Cherry utilizes industry-standard encryption protocols to ensure the secure transmission of sensitive data.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)

Games utilize random number generators that are regularly audited for fairness by recognized testing bodies.

9.3 Customer Support (Channels, Response Time)

Support is offered through multiple channels, including live chat and email, with various response times dependent on query type.

9.4 Support Availability (Hours, Languages)

Customer support is generally available on a daily basis, with English being the primary language for UK-based customers.

9.5 Additional Security Measures

Cherry employs various measures to secure user data and ensure fair play, including anti-fraud monitoring practices.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Players can access tools to limit deposits and initiate self-exclusion periods as part of their responsible gambling initiatives.

10.2 Links to Support Organizations

Links to responsible gambling organizations are provided for players seeking assistance.

10.3 UK-Specific Standards and Tools

Cherry adheres to UK regulations on responsible gambling, providing access to resources designed to help players manage their gambling habits.